It usually takes about 2 days to ship an order.
Shipping to the United States
| Standard Shipping From China | Express Shipping From China | Shipping From United States | |
| Cost | 6.99 | 24.99 | 9.99 |
| Average Time for Delivery | 10-14 days | 5-7 days | 3-5 business days |
| Time for Delivery During Holidays | 25-40 days | 5-10 days | 5-10 days |
| Trackable? | Yes | Yes | Yes |
| Delivery Area | United States of America | United States of America, excluding APO, FPO, Protectorate Addresses | United States of America, excluding APO, FPO, Protectorate Addresses |
| Shipping Reimburse Policy | Shipping will be refund if order arrives after 50 days | Shipping difference will be refund if order arrives after 14 days | Shipping difference will be refund if order arrives after 14 days |
| Full Refund Policy | Full refund if order does not arrive after 60 days. | Full refund if order does not arrive after 45 days. | Full refund if order does not arrive after 30 days. |
Shipping to Australia, UK, Canada
| Standard Shipping From China | Express Shipping From China | |
| Cost | 9.99 for 1 item | 19.99 for 1 item |
| Average Time for Delivery | 10-20 days | 3-7 days |
| Time for Delivery During Holidays | 25-40 days | 5-10 days |
| Trackable? | Yes | Yes |
| Shipping Reimburse Policy | Shipping will be refund if order arrives after 50 days | Shipping difference will be refund if order arrives after 14 days |
| Full Refund Policy | Full refund if order does not arrive after 60 days. | Full refund if order does not arrive after 45 days. |
1.How do I track my order?
Please log into your account to find a tracking number and its tracking link or find those information in shipping notification email.
2. What if my package is lost?
We refund in full once we get a confirmation from carrier that the package is lost. Package loss is rare and the chance it happens to us is about 1/10000.
3. How does Covid-19 affect shipping?
Shipping time doubled due to flight cancellations and boarder restirctions.
If you have any other questions, please feel free to contact us:
service@hallowitchcostumes.com
How to Pay
If you want to checkout with Credit Card. Please Click Paypal and Search for ‘Pay with Debit or Credit Card’
Enter your Payment details, your Billing Address, and your Contact Information.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All items can be returned except for gift cards.
1.You will receive full refund or free exchange for your return when:
Item received is wrong size, design or is broken or defective.
Item arrives after promised delivery date and you no longer need it.
We pay for return shipping.
2.You will receive PARTIAL refund for your return when:
1). Item does not fit and it is the correct size, design and in good condition.
2). You do not want or like the item and it is the correct size, design and in good condition.
3). Item arrives in time and the item is the correct size, design and in good condition.
Under this circumstance, we do not refund shipping, the amount that is shown in your order. Buyer has to pay return shipping. When exchange is prefered, you also need to pay shipping to send the new item.
3. Refund is sent by PayPal in 24 hours after tracking result of the return order says delivery online.
4. Return address is as below and return has to be authorized before order is returned. You can reach us at service@hallowitchcostumes.com.
Hallowitch Return Center
12-1301 Jia Yu Shan, Ji Hua Rd. Ban Tian, Long Gang,
Shenzhen, Guangdong 518000
China
service@hallowitchcostumes.com
5. To ensure timely refund and delivery of the package, we suggest using traceable postal service for the return.
6. You have to email us the tracking number for the return so we can track it.
For more information about return, please contact us at service@hallowitchcostumes.com.