About Us

Hallowitch Costumes has been serving costume shoppers online since 2018, and our team has been in the costume industry since 2011. Over the years, more than 70,000 customers have ordered costumes from Hallowitch.

What Makes Hallowitch Reliable?

Good Quality

We focus on offering quality costumes that look like the products shown on our website.

Take our onesies, for example. Some websites may use similar product images but deliver items that look very different from what customers expect. At Hallowitch, we pay attention to the materials, details, and overall appearance of our costumes.

Secure Payment

Payments are processed securely through PayPal. You can pay using your PayPal balance or, when available, a credit or debit card through PayPal checkout.

Hallowitch does not receive your full credit or debit card information. We only receive the information necessary to process and fulfill your order, such as your contact and shipping details.

Timely Communication

We reply to most customer inquiries within 24 hours. If you have a question about your order, shipping, returns, or anything else, our customer service team is available to help.

During the busy Halloween season, response times may occasionally be longer than usual.

Traceable Shipping

You will receive a tracking number after your order has shipped, so you can follow the progress of your package.

Most orders are delivered within approximately two weeks after shipment, although delivery times may vary depending on the destination and the time of year.

For more information, please see our Shipping Policy.

Satisfaction Guaranteed

We accept returns within 30 days after delivery. If there is a problem with your costume, or if you simply decide it is not right for you, you may request a return in accordance with our return policy.

For complete eligibility requirements, instructions, and refund details, please see our Return Policy.

If you have any questions about Hallowitch Costumes, please contact us at service@hallowitchcostumes.com.

Contact Information

Registered Business Address:
12-1301 Jia Yu Shan, Ji Hua Rd., Ban Tian, Long Gang, Shenzhen, 518000, China

Business Phone:
+86-13430889246

Customer Service Phone:
1-818-650-2722

Email:
service@hallowitchcostumes.com