Shipping Policy

Shipping Information

Processing Time
Orders are usually processed and shipped within 2 business days.
During peak seasons like Halloween and Christmas, processing may take 5 days or longer.

Shipping to the United States

Shipping Method Ships From Cost (Starting at) Delivery Time Trackable Delivery Area Shipping Reimbursement Full Refund Policy
Standard Shipping USA $9.99 4–6 business days Yes Contiguous U.S. Refund if delivery > 10 days Full refund if not delivered within 30 days
Standard Shipping China $6.99 10–14 days Yes Contiguous U.S. Full refund if delivery > 30 days Full refund if not delivered within 60 days
Express Shipping China $19.99 5–7 days Yes Contiguous U.S. Refund if delivery > 14 days Full refund if not delivered within 45 days

Shipping to Australia, UK, and Canada

Shipping Method Cost (Starting at) Delivery Time Holiday Delivery Time Trackable Shipping Reimbursement Full Refund Policy
Standard Shipping $9.99 for 1 item 10–20 days 25–40 days Yes Full refund if delivery > 50 days Full refund if not delivered within 60 days
Express Shipping $29.99 for 1 item 3–7 days 5–10 days Yes Refund if delivery > 14 days Full refund if not delivered within 45 days

Frequently Asked Questions

1. How do I track my order?
You can find your tracking number and link by logging into your account or checking the shipping notification email.
Most U.S. orders can be tracked at track.4px.com. If the page appears in another language, switch to English at the top right corner.

2. What if my package is lost?
In the rare event of a lost package (less than 1 in 10,000 orders), we offer a full refund once the carrier confirms the loss.